1. Move to safety if you can do it without adding risk
If the vehicle still rolls and the road conditions allow it, move to a safer place away from traffic. Turn on hazard lights immediately and stay visible.
2. Share clear details with roadside dispatch
Tell the dispatcher your location, the vehicle problem, whether you are blocking traffic, and if the issue sounds like a tire, battery, puncture, lockout, or mechanical breakdown.
3. Stay calm while help comes to you
This is the core difference the Platform now communicates. You do not need to find a garage first. The right next step is to request mobile support and wait for the technician to arrive.
4. Accept towing when roadside repair is not the safest option
Some issues can be fixed quickly on site. Others should be transported instead of driven. A good roadside assistance company explains that transition clearly and keeps the process moving.